Refund policy

Return, Exchange & Refund Policy

At Doe Wear, your complete satisfaction matters to us. In line with the Egyptian Consumer Protection Law No. 181 of 2018 and its Executive Regulations, our policy is as follows.

1. Return & Exchange Period
You have the right to return or exchange your product within 14 days of receiving your order, without needing to give a reason, in the case of distance selling (purchases made through our website).

2. Conditions for Acceptance

  • The product must be in its original condition, unused, unwashed, and unaltered.
  • All original tags and labels must still be attached.
  • The product must be in its original packaging and in resalable condition.
  • Proof of purchase must be provided (order invoice, order number, or confirmation message).

3. Non-Returnable Items
For health and hygiene reasons and due to the nature of certain products, some items may not be eligible for return unless they have a manufacturing defect — for example, underwear and products whose sealed packaging has been opened. This will be noted on the product page where applicable.

4. Defective or Incorrect Products
If you receive a product that is defective, damaged, or not matching your order, you are entitled to return it, exchange it, or receive a full refund. In this case, Doe Wear bears all return shipping costs. Please contact us within the return period and attach photos showing the issue.

5. Return Shipping Costs
Doe Wear covers the return shipping costs. We will arrange to collect the item or guide you through the process.

6. Refund Process
Once we receive the returned product, inspect it, and confirm it meets the return conditions, we will issue your refund within a maximum of 14 business days, using the same payment method you used at purchase. For cash-on-delivery orders, refunds are issued via bank transfer or e-wallet according to the details you provide.

7. Exchanges
You may exchange a product for a different available size or color, or for another product with settlement of any price difference, within the same return period and under the same conditions.

8. How to Request a Return or Exchange
Please email us at doewear2@gmail.com, stating your order number and the reason for the return. Our team will guide you through the steps.

This policy does not affect any additional rights granted to you under the Egyptian Consumer Protection Law.