Exchange & Refund Policy

Last updated: June 10, 2026

Your satisfaction is what matters most at Doe Wear — if the size isn't right or the piece isn't what you expected, you have 14 days from delivery for a free exchange or return.

Exchange & return conditions

  • The piece is unused, unwashed, and in its original condition.
  • The tag and original packaging are intact.
  • The request is made within 14 days of delivery.

Exchanges (size or color)

Your first exchange is completely free — we collect the piece and deliver the replacement with no extra shipping fees. If the replacement size is unavailable, we convert the request into a return.

Returns & refunds

  • Cash on delivery orders: refunded via e-wallet (Vodafone Cash / InstaPay) or bank transfer within 7 business days of receiving and inspecting the piece.
  • Online payment orders: refunded to the same payment method within 7–14 business days, depending on the issuer.

How to request an exchange or return

  1. Contact us via the Contact page or at doewear2@gmail.com with your order number and the reason.
  2. We'll arrange a pickup from your address.
  3. After inspection, we process the exchange or refund immediately.

Exceptions

Items explicitly marked as Final Sale on their product page are non-returnable — this is clearly stated before purchase.